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Find answers to your questions, learn how to use VeoStudio effectively, and get support for all your AI content creation needs.

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01

Getting started

3 questions

What is VeoStudio and how does it work?

VeoStudio is an AI-powered video creation platform that uses Google's Veo 3.1 model and Nano Banana Pro for images to generate professional videos. Simply provide a text prompt describing the video you want to create, and Veo 3.1 will generate high-quality video content in minutes.

Do I need a Google AI subscription to use VeoStudio?

No, you don't need a Google AI subscription. VeoStudio provides managed access to Google Veo 3.1 and Nano Banana 2 image generation through the platform. Simply purchase tokens and start creating videos immediately.

How do I get started with VeoStudio?

Simply sign up for an account, purchase tokens, and start creating. The interface guides you through the video creation process using Veo 3.1 Quality and Fast modes.

02

Video generation

3 questions

How long does it take to generate a video?

Video generation typically takes 2-5 minutes depending on the length and complexity of your request. You'll receive real-time updates on the generation progress, and you can continue working on other projects while your video is being created.

What video formats and resolutions are supported?

Veo 3.1 generates videos in 16:9 (landscape) and 9:16 (portrait) formats in high-definition quality with professional-grade output suitable for social media, presentations, and marketing materials.

Can I customize the style and duration of my videos?

Yes. Veo 3.1 generates videos up to 8 seconds long. You can use advanced prompting techniques to control the visual style, mood, and cinematography. Choose between Quality mode (60 tokens per 8s clip) with first frame preview or Fast mode (30 tokens per 8s clip) for quicker generation.

03

Account & billing

3 questions

How does the token system work?

VeoStudio uses a token-based system where Veo 3.1 Quality videos cost 60 tokens per 8-second clip and Fast videos cost 30 tokens per 8-second clip. Nano Banana Pro images cost 4 tokens each, and Nano Banana 2 images cost 1 token each. Monitor your token usage in your dashboard.

Can I upgrade or downgrade my plan?

Yes, you can change your subscription plan at any time. Upgrades take effect immediately, while downgrades take effect at the next billing cycle. Any unused tokens carry over within the same billing period.

What payment methods do you accept?

VeoStudio accepts all major credit cards, PayPal, and international payment methods. All transactions are securely processed and your billing information is encrypted and protected.

04

Troubleshooting

4 common issues

Video Generation Failed

If your video generation fails, check your token balance and try simplifying your prompt. No Google AI subscription is needed — VeoStudio provides managed access to Veo 3.1, and generation is paid for in tokens.

Quick actionsCheck token balanceSimplify promptCheck system statusTry again

Slow Generation Times

Generation times may vary based on complexity and current demand. Complex prompts or longer videos may take additional time.

Quick actionsReduce video lengthSimplify promptTry during off-peak hoursCheck system status

Unexpected Results

If your generated content doesn't match expectations, try refining your prompt with more specific details or style instructions.

Quick actionsAdd more detail to promptUse style keywordsCheck examplesTry different approaches

Upload Issues

If you're having trouble uploading reference images or assets, check file size limits and supported formats.

Quick actionsCheck file sizeVerify formatClear browser cacheTry different browser

Still need help

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