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Find answers to your questions, learn how to use VeoStudio effectively, and get support for all your AI content creation needs.

Frequently Asked Questions

Getting Started

What is VeoStudio and how does it work?

VeoStudio is an AI-powered video creation platform that uses Google's VEO 3 model exclusively to generate professional videos. Simply provide a text prompt describing the video you want to create, and Google VEO 3 will generate high-quality video content in minutes.

Do I need a Google AI subscription to use VeoStudio?

No, you don't need a Google AI subscription. VeoStudio provides direct access to Google VEO 3 through our platform. Simply purchase tokens and start creating videos immediately.

How do I get started with VeoStudio?

Simply sign up for an account, purchase tokens, and start creating! Our intuitive interface guides you through the video creation process using Google VEO 3's Quality and Fast modes.

Video Generation

How long does it take to generate a video?

Video generation typically takes 2-5 minutes depending on the length and complexity of your request. You'll receive real-time updates on the generation progress, and you can continue working on other projects while your video is being created.

What video formats and resolutions are supported?

Google VEO 3 generates videos in 16:9 (landscape) format in high-definition quality with professional-grade output suitable for social media, presentations, and marketing materials.

Can I customize the style and duration of my videos?

Yes! Google VEO 3 generates videos up to 8 seconds long. You can use advanced prompting techniques to control the visual style, mood, and cinematography. Choose between Quality mode (120 tokens) with first frame preview or Fast mode (100 tokens) for quicker generation.

Account & Billing

How does the token system work?

VeoStudio uses a token-based system where Google VEO 3 Quality videos cost 120 tokens per 8-second clip and Fast videos cost 100 tokens per 8-second clip. You can monitor your token usage in your dashboard.

Can I upgrade or downgrade my plan?

Yes, you can change your subscription plan at any time. Upgrades take effect immediately, while downgrades take effect at the next billing cycle. Any unused tokens carry over within the same billing period.

What payment methods do you accept?

We accept all major credit cards, PayPal, and support international payment methods. All transactions are securely processed and your billing information is encrypted and protected.

Troubleshooting Guide

Video Generation Failed
If your video generation fails, try simplifying your prompt, checking your credit balance, or ensuring your Google AI subscription is active.

Quick Actions:

  • Check credit balance
  • Verify Google AI subscription
  • Simplify prompt
  • Try again
Slow Generation Times
Generation times may vary based on complexity and current demand. Complex prompts or longer videos may take additional time.

Quick Actions:

  • Reduce video length
  • Simplify prompt
  • Try during off-peak hours
  • Check system status
Unexpected Results
If your generated content doesn't match expectations, try refining your prompt with more specific details or style instructions.

Quick Actions:

  • Add more detail to prompt
  • Use style keywords
  • Check examples
  • Try different approaches
Upload Issues
If you're having trouble uploading reference images or assets, check file size limits and supported formats.

Quick Actions:

  • Check file size
  • Verify format
  • Clear browser cache
  • Try different browser

Still Need Help?

Can't find what you're looking for? Our support team is here to help you succeed with VeoStudio. We typically respond within 24 hours.

Email Supportmark@veostudio.ai24h response time
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