Privacy Policy

1. Introduction

Welcome to VeoStudio ("we," "our," or "us"). This Privacy Policy explains how AI Makers and VeoStudio collect, use, disclose, and safeguard your information when you use our AI video generation platform at veostudio.ai (the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (email address, name, password)
• Make a purchase (billing information, payment details)
• Contact us for support (name, email, inquiry details)
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback forms

2.2 Automatically Collected Information

When you access the Service, we automatically collect certain information, including:

• Usage Data: Pages viewed, features used, time spent, clicks, and interactions
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See Section 6 below

2.3 Content and Generated Media

We store and process the content you create using our Service, including:

• Text prompts and descriptions you submit
• Images, videos, and audio files you upload or generate
• Projects, collections, and media libraries you create
• Characters, elements, and templates you save

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Service: Process your requests, generate AI content, and deliver features
• Process Payments: Handle transactions and billing through Stripe and PayPal
• Improve Our Service: Analyze usage patterns to enhance features and user experience
• Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
• Communications: Send service updates, security alerts, and promotional content (with your consent)
• Security: Detect fraud, prevent abuse, and protect against security threats
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Analytics and Research: Understand user behavior and improve our algorithms

5. Third-Party Services

We work with third-party service providers to operate our Service and process your information:

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Types of cookies we use:

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Service. Learn more on our Cookie Policy page.

7. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: Third parties that perform services on our behalf (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information
• Public Content: Content you choose to make public (gallery submissions, public profiles)

We do not sell your personal information to third parties for their marketing purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Firewall and intrusion detection systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records and analytics

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise these rights, please contact us at privacy@veostudio.ai

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and other locations where our service providers operate. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

12. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To make a request, email us at privacy@veostudio.ai with "California Privacy Rights" in the subject line.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: performance of a contract, compliance with legal obligations, legitimate interests, and your consent.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.